Regulations of the online store
Online store E-ZAMOYSKI.PL, available at the Internet address https://www.e-zamoyski.pl with its registered office in Bydgoszcz entered in the National Court Register by the District Court in Bydgoszcz for the Commercial Department of the National Court Register under KRS number 0000665215, with share capital 5000 PLN, NIP 9671387255, REGON 366631754.
These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules of using the Online Store and the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.
Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
Seller - E-ZAMOYSKI.PL based in Bydgoszcz at ul. Zamoyskiego 5/23, postal code 85-063, entered into the National Court Register by the District Court for the Bydgoszcz Commercial Department under KRS number 0000665215, with share capital of PLN 5000, NIP 9671387255, REGON 366631754.
Client - any entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performs in its own name an economic activity that uses the Store.
Shop - online store run by the Seller at the Internet address https://www.e-zamoyski.pl
Contract concluded at a distance - an agreement concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without simultaneous physical presence of parties, with the exclusive use of one or more means of distance communication up to the conclusion of the contract, inclusive.
Regulations - these Regulations of the Store.
Order - Customer's declaration of intent submitted via the Order Form and aiming directly at concluding a Product Sales Agreement or Products with the Seller.
Account - customer account in the Store, it contains data provided by the customer and information about orders placed by him in the store.
Registration form - a form available in the Store, enabling the creation of an Account.
Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and defining the terms of the Sales Agreement, including the method of delivery and payment.
Shopping Cart - an element of the Store's software in which the Products selected for purchase are displayed by the Customer, and it is also possible to set and modify the Order data, in particular the quantity of products.
Product - a movable item available in the Store / a service being the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sale Agreement also means - applying to the Product features - a contract for the provision of services and a contract for specific work.
Contact with the store
Seller's address: ul. Zamoyskiego 5, 85-063 Bydgoszcz
Seller's e-mail address: firstname.lastname@example.org
Telephone number of the Seller: 799 203 406
Bank account number of the Seller 27114020040000360276707312
The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
The customer can communicate by phone with the Seller between 8:00 and 21:00
To use the Store, including viewing the Store's assortment and placing orders for Products, you will need:
terminal device with access to the Internet and an Internet Explorer browser (Edge), Chrome, Opera, Firefox, Safari,
active e-mail account (e-mail),
enabled cookies files ,,
The Seller, in the widest extent permitted by law, is not liable for any disruptions to this interruption in the functioning of the Store caused by force majeure, unlawful activities of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
The prices in the store are given in Polish zlotys and are gross prices (including VAT).
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including fees for transport, delivery and postal services), about which the Customer is informed on the pages of the Store in the course of submitting
ia Orders, including when expressing the will to be bound by the Sales Agreement.
In the case of an Agreement that includes a subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
When the nature of the subject of the Agreement does not allow, judiciously judging, for the advance calculation of the final price, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs will be provided in the Store in the description of the Product.
Creating an Account in the Store
To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: name, surname, delivery / residence address, e-mail address, telephone number
Creating an Account in the Store is free.
Logging in to the Account is done by entering the login and password set in the Registration Form.
The Customer may at any time, without giving any reason and without incurring any fees, remove the Account by sending an appropriate request to the Seller, in particular via electronic mail or in writing to the addresses provided in § 3.
The rules for placing orders
In order to place an Order:
log in to the Store (optional);
select the Product that is the subject of the Order, and then click "Add to basket" (or equivalent);
log in or use the option of placing an Order without registration;
if the option to place an Order without registration has been chosen - fill in the Order Form by entering the details of the Order recipient and the address to which the Product delivery is to take place, choose the type of shipment (method of delivery of the Product), enter the invoice data if different from the recipient's details,
click the "Order and pay" button / click the "Order and pay" button and confirm the order by clicking the link sent in the e-mail,
choose one of the available payment methods and depending on the method of payment, pay for the order within a specified time, subject to § 8 point 3.
Offered delivery methods and payments
The Customer may use the following methods of delivery or collection of the ordered Product:
Courier shipment, courier delivery parcel,
The customer can use the following payment methods:
Cash on delivery
cash on delivery
Payment by transfer to the Seller's account
Payment by credit card.
Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
Execution of a sales contract
Conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending by the Seller the e-mail address provided at the time of placing the Order e-mail address, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
If the customer chooses:
Payments by bank transfer, electronic payments or credit card payments, the Customer is obliged to make the payment within 5 calendar days from the date of the Sale Agreement - otherwise the order will be canceled.
Payments on delivery upon delivery, the Customer is obliged to make the payment upon delivery.
If the Customer has chosen a delivery method other than a personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph) in the manner chosen by the Customer when placing the Order.
A If you order Products with different delivery times, the delivery date is the longest given date.
B In the case of ordering Products with different delivery times, the Customer has the option to request delivery of Products in parts or to deliver all Products after completing the entire order.
The beginning of the delivery of the Product to the Customer counts as follows:
If the Customer chooses the method of payment by bank transfer, electronic payment or by credit card - from the day of crediting the Seller's bank account.
If the Customer chooses the method of payment on delivery - from the day of concluding the Sale Agreement,
In case of ordering Products with different dates of readiness for collection, the date is ready
to receive is the longest given date.
Product delivery takes place only in Poland.
The right to withdraw from the contract
The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period of time specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by him.
In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, lot or part.
In the case of the Agreement, which consists in regular delivery of Products for a specified period (subscription), the date specified in paragraph 1 runs from taking possession of the first item.
The Consumer may withdraw from the Agreement by submitting to the Seller a statement on withdrawal from the Agreement. To comply with the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of that period.
The statement may be sent by traditional mail, fax or e-mail by sending a statement to the Seller's e-mail address or by submitting a statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on the form, which is Annex No. 1 to these Regulations and an attachment to the Act of 30 May 2014 on consumer rights, however, this is not mandatory.
In the case of sending a statement by the Consumer electronically, the Seller shall immediately send the Consumer the confirmation of receipt of the statement on withdrawal from the Agreement provided by the Consumer.
Effects of withdrawing from the Agreement:
In the event of withdrawal from the Contract concluded remotely, the Agreement shall be considered void.
In the event of withdrawal from the Agreement, the Seller shall promptly, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, including the cost of delivering the item, except for additional costs resulting from the method of delivery chosen by the Consumer. other than the cheapest usual delivery method offered by the Seller.
The reimbursement will be made by the Seller using the same payment methods as were used by the Consumer in the original transaction, unless the Consumer has explicitly agreed to another solution which will not entail any costs for him.
The Seller may withhold the return of the payment until receipt of the Product back or until evidence of its return is provided to him, whichever occurs first.
The consumer should return the Product to the address of the Seller specified in these Regulations immediately, not later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be respected if the Consumer sends the Product back within 14 days.
The Consumer bears direct costs of returning the Product, including the costs of returning the Product, if due to its nature, the Product could not be sent back by regular mail.
The consumer is liable only for the decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
If, due to the nature of the Product, it can not be sent in regular mode by post, information about this, as well as the cost of returning the Product, will be included in the Product description in the Store.
The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:
in which the object of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs,
in which the subject of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
in which the object of the service is an item subject to rapid deterioration or having a short shelf-life,
for the provision of services, if the Seller has fully provided the service with the express consent of the Consumer who has been informed before the provision begins that after fulfilling the provision by the Seller, he will lose the right to withdraw from the Agreement,
in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the Agreement,
in which the object of the benefit are things that after delivery, due to their nature, are inseparably connected with other things,
in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and which delivery may take place only after
30 days and whose value depends on the fluctuations on the market over which the Seller has no control,
in which the object of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery,
for delivering newspapers, periodicals or magazines, with the exception of a subscription agreement,
for delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline for withdrawal and after informing the Seller about the loss of the right to withdraw from the Agreement,
Complaint and warranty
The New Products are covered by the Sale Agreement.
The seller is obliged to provide the customer with a product free from defects.
In the event of a defect purchased from the Seller of the goods, the Customer has the right to complaint based on the provisions regarding the warranty in the Civil Code.
Complaints should be reported in writing or by e-mail to the addresses of the Seller provided in these Regulations.
It is recommended that the complaint include a brief description of the defect, circumstances (including date) of its occurrence, data of the Customer submitting the complaint, and the Customer's request in connection with the defect of the good.
The Seller will respond to the claim immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer's request was considered justified.
Goods sent as part of the complaint procedure should be sent to the address given in § 3 of these Regulations.
If a guarantee has been granted on the Product, information about it as well as its content will be included in the description of the Product in the Store.
Out-of-court ways to handle complaints and redress
Detailed information on the Consumer's possibilities of out-of-court settlement of complaints and rules of access to these procedures is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorate Inspectorates Handlowa and the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following exemplary possibilities to use extrajudicial ways to handle complaints and redress:
The consumer is entitled to apply to the permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148, as amended), with a request to settle a dispute arising from the Contract concluded with the Seller.
The consumer is entitled to apply to the provincial inspector of the Trade Inspection, pursuant to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
The consumer can get free assistance in settling the dispute between him and the Seller, also using the free help of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
Personal data in the Online Store
The administrator of personal data of Customers collected via the Online Store is the Seller.
Customers' personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
The recipients of personal data of the Online Store customers may be:
In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's personal data collected to a selected carrier or intermediary performing the shipment at the request of the Administrator.
In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.
The customer has the right to access their data and correct them.
Providing personal data is voluntary, but failure to provide the personal data specified in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
Provisions regarding the Regulation of the European Parliament and the Council of the European Union 2016/679 referred to as RODO:
from 25 May 2018, the Regulation of the European Parliament and of the Council of
European Union 2016/679 referred to as GDP.
The protection of personal data is one of the most important issues in e-Zamoyski Sp. z o.o. We assure you that we care about your privacy properly, your personal data is safe with us, and consent to collect and process it can be withdrawn at any time, in accordance with the provisions of the following "Information on the protection of personal data".
Information on the protection of personal data
e-Zamoyski Sp. z o.o. with headquarters in Bydgoszcz 85-063, at ul. Zamoyskiego 5/23, as the administrator of personal data, gathers your personal data obtained during the conclusion of the contract with you and during its term ("Personal Data"), in particular:
Name, surname, e-mail address, contact address, company represented, telephone number, bank account number, NIP, REGON number, registered address.
We collect personal data for the following purposes:
a) performance of the purchase and sale contract for products offered by e-Zamoyski Sp. z o.o. - based on Article. 6 par. 1 point b) RODO - processing is necessary for the performance of the contract, pending completion of the contract;
b) direct marketing - pursuant to art. 6 par. 1 point f) RODO - legally justified interest e-Zamoyski Sp. z o.o., until the end of the contract or opposition to data processing;
c) financially - accountants - pursuant to art. 6 par. 1 point c) RODO - processing is necessary to comply with the law, including tax, including Article 74 of the Accounting Act, until the time required by applicable tax law;
d) defense against claims and pursuing claims - pursuant to art. 6 par. 1 point f) RODO - the legitimate interest of the enterprise e-Zamoyski Sp. z o.o., until the period of claims expires in accordance with the Civil Code;
e) conducting complaints processes - pursuant to art. 6 par. 1 point f) RODO - the legitimate interest of the enterprise e-Zamoyski Sp. z o.o., for a period of 5 years from the end of the contract;
The company e-Zamoyski Sp. zoo. may transfer Personal Data to the following third parties for the purposes indicated in this document:
1. Entities with whom the company e-Zamoyski Sp. z o.o.o has a cooperation agreement ("Processing data") in order to implement the contract that joins us, to fulfill the obligations of the e-Zamoyski Sp. zoo. provided for by law, protection of the rights of e-Zamoyski Sp. zoo. in accordance with the law and the implementation of the legitimate interest of the company e-Zamoyski Sp. zoo. within the meaning of the provisions on the protection of personal data; in particular, the company e-Zamoyski Sp. zoo. may transfer your Personal Information to entities such as: banks, debt collection companies, entities providing accounting services, companies providing postal and courier services, payment operators and companies with whom we cooperate in order to provide marketing services. Such entities will be obliged under the agreements concluded with e-Zamoyski Sp. zoo. contracts for the application of appropriate security, technical and organizational measures to protect Personal Data and process them only in accordance with the instructions provided by e-Zamoyski Sp. zoo.
2. Regulatory authorities, authorities and other third parties; if it is necessary to achieve the goals set out above and to fulfill the obligations imposed by law, Personal data may be transferred to supervisory authorities, courts and other authorities (eg tax authorities and law enforcement authorities), independent external advisers (eg auditors) or entities providing benefits.
The company e-Zamoyski Sp. z.o.o undertakes to apply appropriate security measures, both technical and organizational, to protect your Personal Information. Personal data will be stored by e-Zamoyski Sp. zoo. and / or Data Processors, only for the time necessary to achieve the purposes for which these data are collected, the performance of obligations under the law, for a maximum period of securing the materials necessary for legal proceedings (including tax) and for the possible limitation of State and State claims e-Zamoyski Sp. zoo. You have legal rights to the protection of Personal Data. In accordance with applicable data protection law, you are entitled to submit a complaint to the competent supervisory authority (ie the President of the Office for Personal Data Protection or the successor body).
In addition, you have the right to:
1. Requests for access to Personal Data; the data subject is entitled to obtain from e-Zamoyski Sp. zoo. confirmation of whether personal data concerning it is being processed, and if it is done, it is entitled to access to it. The company e-Zamoyski Sp. zoo. will provide you with a copy of your Personal Data subject to processing upon request. For any subsequent copies you request, the company e-Zamoyski Sp. zoo. he may charge a reasonable fee resulting from a scythe
2. Correction of Personal Data; you have the right to rectify Personal Data that concerns you and which is incorrect. Taking into account the purposes of processing, you have the right to request supplementing incomplete Personal Data, including by providing an additional statement,
3. Removal of Personal Data ("the right to be forgotten"); You have the right to request, if there are circumstances provided for by law, to immediately remove your Personal Data, and the company e-Zamoyski Sp. zoo. is obliged to delete such Personal Data without undue delay,
4. Restrictions on the processing of your Personal Data; in this case, the company e-Zamoyski Sp. zoo. indicate on your request such Personal Data, and their processing may be limited only for specific purposes,
5. Transfer of Personal Data; under certain conditions, you have the right to receive, in a structured, commonly used, machine-readable format, Personal Information about you, processed by the company e-Zamoyski Sp. zoo. and you have the right to send this Personal Data to another entity,
6. Opposition; in certain circumstances, you have the right to object at any time - for reasons related to your particular situation - to the processing of your Personal Data, and to e-Zamoyski Sp. zoo. may be under an obligation to cease the processing of such Personal Data.
We would like to inform you about the possibility of periodical updating of this Information in accordance with applicable law (eg if we implement new systems or processes that involve the use of personal data) and in this case we will inform you accordingly about the changes.
In our company, a person acting as the personal data inspector was appointed. Direct contact is possible via the e-mail address: email@example.com or directly to the address of traditional correspondence:
e-zamoyski sp. o.o., ul. Zamoyskiego 5/23, 85-063 Bydgoszcz
Agreements concluded via the Online Store are concluded in Polish.
The Seller reserves the right to make changes to the Regulations for important reasons, it is: changes in the law, changes in methods of payment and delivery - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.
In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, the Act on the Protection of Personal Data.
The customer has the right to use extrajudicial means of dealing with complaints and redress. To this end, it may lodge a complaint via the EU ODR online platform at: http://ec.europa.eu/consumers/odr/.
NOTICE ABOUT THE RIGHT TO WITHDRAW FROM THE AGREEMENT
(Article 27 of the Act of 30 May 2014 on consumer rights)
The right to withdraw from the contract
You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item.
To exercise the right to withdraw from the contract, you must inform us (store address: ul. Zamoyskiego 5/23, 85-063 Bydgoszcz, tel. 799203406 about your decision to withdraw from this contract by an explicit statement (for example, a letter sent by post or e-mail).
You can use the model withdrawal form, but it is not mandatory.
To keep the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Effects of withdrawal from the contract:
In the event of withdrawal from this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from the delivery method chosen by you other than the cheapest method of delivery offered by us), promptly and in any case not later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract.
We will make a refund using the same payment methods that you used in the original transaction, unless you have explicitly agreed otherwise. in any case, you will not incur any fees in connection with this return. We may withhold the return of the payment until you receive the item or until proof of its return has been provided to us, depending on
you from which event occurs first.
Please send back or give us the item immediately, and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the deadline of 14 days.
You will have to bear the direct cost of returning the goods.
You are only responsible for the reduction in the value of things resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of things.
MODEL FORM OF WITHDRAWING FROM THE AGREEMENT
(this form should be filled in and returned only if you wish to withdraw from the contract)
e-Zamoyski Sp. z o.o.
ul. Zamoyskiego 5/23, 85-063 Bydgoszcz
- Ja / My (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract for the supply of the following items (*) contract for a work involving the following items (*) / for the provision of the following service (*):
- Date of conclusion of the contract (*) / receipt (*):
- Name and surname of consumer (s):
- Consumer (s) address:
- Signature of the consumer (s): .......................................... ..
(only if the form is sent in paper version)
- Date: ............................